Change Management

Effective, clear and straightforward change management can be critical to the success of your business. Any time of change is both a period of excitement and of challenges. Our Change Management service provides guidance and coaching to ensure that you are Salesforce ready.

Our team are highly experienced in managing change across diverse projects including platform introduction, information migration, staff training, user adoption and new release readiness.

We work with you to provide the right support and guidance for customers at all stages of Salesforce adoption and of all sizes from those with very few users to multi-billion pound companies with a global user base.

More information available here.

Strategy

How your company has maximised its return on investment from Salesforce can be difficult to quantify or demonstrate at times. Understanding what to do with, and how to report on, the data generated in relation to the progress made on your Salesforce roadmap is not always straight forward.

Working alongside your Executive and Leadership teams, Simon Driscoll Consultancy can provide advice and assistance for long term operational and management strategies to help define roles within the organisation, refine reporting processes, assist
in business analytics solutions, prioritise the development of your Salesforce roadmap and increase user engagement across the organisation.

More information available here.

Support

A dedicated Salesforce resource who can focus on the roadmap and day to day functionality is not always a practical reality in every business. Simon Driscoll Consultancy can provide a range of Salesforce support options from ad-hoc projects to 24/7 support.

Our team can oversee operational support, service integration, system set-up and configuration as well as ongoing training and troubleshooting advice, ensuring all your requirements, from simple to critical, are met.

More information available here.

Lightning Experience

Your migration to the Lightning Interface is more than simply clicking the enable button. However that shouldn’t make it a daunting prospect.

We help you plan and prepare your transition to ensure success. We work with Salesforce Administrators, Business Leaders and End-Users in safeguarding your Classic version functionality when the new interface goes live across your business.

Our practical experience administering and using Salesforce Lightning has resulted in our recognition as specialists in the platform.

More information available here.

Release Management

With three new Salesforce releases a year; the Spring, Summer and Winter Releases, keeping ahead of developments can be a challenge.

We will work with you to ensure your company is prepared for updates and changes and will understand how these new releases may impact your functionality.

Not all of the new features will be right for your business at this time so we can help build your roadmap and navigate the changes that will be suitable for you.

More information available here.

Salesforce Training

Our customised training is designed around your requirements, both in content and delivery. We work with you to create a relevant course that offers each of your various levels of users the information they require and can be run either on a one to one basis or for mutliple participants.

We deliver training for Salesforce users throughout Europe on behalf of Salesforce. Through our structure of demonstration, hands-on practical experience and Q&A format, we deliver training that prepares your team for use of Salesforce products in the real world.

More information available here.

                 See our additional expertise.